FAQ
Ordering
How do I place an order?
Simply browse our store, add your desired items to your cart, and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order after placing it?
Please contact us within 24-48 hours of placing your order. Once an order has entered processing, we may not be able to make changes or cancel it.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details on our servers.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Once dispatched, international delivery typically takes 7–12 business days, depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Returns & Refunds
What is your return policy?
We accept returns within 3 days of delivery for unused/unopened items.
How do I request a refund or exchange?
Contact us at frezzo.contact.co@gmail.com with your order number and reason for the return, and we'll guide you through the next steps.