Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, dispatch may be delayed by a few days. If there is a significant delay, we will notify you via email.
Shipping Times
Once your order has been dispatched, delivery times vary depending on your location.
| Destination | Estimated Delivery Time (after dispatch) |
|---|---|
| International | 7–12 business days |
Please note: these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, carrier issues, weather, or other circumstances beyond our control.
Total estimated time from order to delivery: 8–14 business days (1–2 days processing + 7–12 days shipping).
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update once you receive this email.
Customs, Duties, and Taxes
Frezzo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Delays
We are not liable for any delays caused by the shipping carrier, customs authorities, or other circumstances outside of our control. If your order is significantly delayed, please contact our support team and we will do our best to assist you.
Damaged or Lost Packages
Frezzo is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. Frezzo is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, please contact us immediately — we cannot guarantee changes once an order has been dispatched.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us within [X hours] of placing it. Once an order has entered processing, we may be unable to make changes.
Contact Us
If you have any questions about your shipment or this policy, please reach out to us
Ordering
How do I place an order?
Simply browse our store, add your desired items to your cart, and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.
Can I change or cancel my order after placing it?
Please contact us within 24-48 hours of placing your order. Once an order has entered processing, we may not be able to make changes or cancel it.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details on our servers.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Once dispatched, international delivery typically takes 7–12 business days, depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Returns & Refunds
What is your return policy?
We accept returns within 3 days of delivery for unused/unopened items.
How do I request a refund or exchange?
Contact us at frezzo.contact.co@gmail.com with your order number and reason for the return, and we'll guide you through the next steps.